Please select from the following areas of help:
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- Popular Questions
- How do I return an item?
- Where is my order?
- Has my return been refunded?
- How do I make a payment?
- Why didn't my courier turn up to collect a return?
- Why is part of my order missing?
- Why is my discount offer code not working?
- I have a query about my balance
- How do I reset my password?
- Why didn't my delivery turn up?
- How do I close my account?
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- Ordering
- How do I place an order?
- How do I track my order?
- Can you cancel my order?
- Can you send me a catalogue?
- What if an item is out of stock?
- Why have I received an alternative?
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- Delivery
- How much do you charge for delivery?
- Next Day Delivery Information
- Stated Delivery Day Information
- Tracking deliveries using the Evri App
- Do I have to have my first order delivered to my home address?
- Where do you deliver?
- How long does delivery take?
- Can I change my delivery details?
- Can you leave my parcel somewhere safe?
- Where is my order?
- Can I have my order delivered to a ParcelShop?
- Do you deliver to BFPO addresses?
- What do I do if some of my items are missing from my order?
- Why have I been charged more than £4.49 for delivery?
- What do I need to know about delivery of large appliances?
- What do I need to know about delivery of furniture?
- What do I need to know about delivery of flowers?
- What is the Annual Delivery Pass?
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- Returns
- What is your Christmas returns period?
- How do I return an item?
- I don't have returns label where can I get one?
- How do I track my return?
- How long does it take to refund me after returning my item?
- Can I return different orders in one parcel?
- How do I get another returns form?
- Do you offer exchanges?
- Our returns policy
- How do I return a faulty item?
- How do I return a larger item?
- How do I return high value jewellery items?
- How do I return high value electrical devices ?
- Our non returnable items policy
- Why can't I arrange a return via My Account?
- Why has my return not been refunded?
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- Payments
- How can I make payments?
- How do I set up a Direct Debit?
- How do I know if my payment has gone through?
- How long does it take you to receive my payment?
- How long do you take to refund me?
- Is it safe to use my credit / debit card on your site?
- What do I do if I can’t make my repayments?
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- Offer Codes & Discounts
- General Offer Code Terms and Conditions
- Freemans Family Offer
- Percentage Discounts
- Monetary Discounts
- App Offers
- Free / Reduced Delivery Offers
- Offer Codes Beginning With Z
- Free Gifts
- Prize Draws
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- Faulty Goods
- What do I do if my item becomes faulty?
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- Using My Account
- How do I register online?
- How can I manage my account online?
- How do I reset my password?
- How do I go paperless?
- How do I sign up for emails?
- How do I unsubscribe from your emails?
- How do I update my details?
- What are Personal Recommendations?
- What are saved items?
- What is an account number?
- What is 'Remember Me'?
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- Credit Account
- How does the Flexiway (Credit) account work?
- How do I open a Flexiway (Credit) Account?
- Why has my application been declined?
- What if I change my mind?
- How much will the credit cost me?
- How do I manage my account online?
- What is the minimum repayment amount?
- What happens to my minimum payment requirement if I return goods?
- What do I do if I can’t make my repayments?
- How do I choose between paper and online statements?
- Where can I find my credit agreement?
- How do I close my account?
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- Credit Limit
- What is a credit limit?
- How do I find out what my credit limit is?
- Why has my credit limit changed?
- What if I change my mind?
- Can I increase my credit limit?
- How do I decrease my credit limit?
- How do I control or opt out of offers to increase my credit limit?
- How do I accept or refuse an offer to increase my credit limit?
- What happens if I am over my credit limit?
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- Buy Now Pay Later
- What is Buy Now Pay Later?
- How do I make purchases on Buy Now Pay Later?
- How much interest will I pay?
- What if I change my mind?
- What happens at the end of the offer period?
- How do I make payments to my Buy Now Pay Later purchase?
- Why isn’t Buy Now Pay Later available as a payment option?
- Do I still have to pay my minimum payment?
- What will show on my statement?
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- Financial Difficulties
- What to do if I'm in financial difficulties?
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- Persistent Debt
- Persistent Debt FAQs
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- Credit Reports
- What is a credit report?
- How do I check my credit report?
- What is a Credit Reference Agency?
- What information do you share with the Credit Reference Agencies?
- What is credit scoring?
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- Our Products
- Our guarantee
- How do I review your products?
- What are your jewellery standards?
- Cashmere Care Guide
- Our recycling policy
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- VAT Relief
- What is VAT relief?
- Am I eligible for VAT relief?
- Which conditions qualify for VAT relief?
- What goods are eligible for VAT relief?
- How do I claim for VAT relief?
- How much will I pay?
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- Terms & Conditions
- Are calls recorded?
- Are you a member of the mailing preference service?
- Our accuracy of content policy
- Our conditions of sale policy
- Our data policy
- Our order acceptance policy
- Our pricing policy
- Our sale of alcohol policy
- Our sale of knives policy
- Our VAT policy
- Cancellation Policy
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- Privacy & Security
- How do I stay safe online?
- What should I do if I think I'm a victim of fraud?
- Our security policy
- Our privacy policy
- What are cookies?
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- How to complain
- How do I complain?
- Complaints Publication Report
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- Website use
- Search tips
- Copyright Information
- Our liability
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- Product Safety & Recalls
- 20/12/2023 - 62H175, 38J472 & 20G198 - Beldray BEL01163 and BEL0944SL Revo Digital Cordless and Salter SAL0047 Handy Pro Handheld Vacuum Cleaner
- 07/09/23 - Russell Hobbs Gas Hobs - 12R666, 89C556, 53E233, 53E408
- ITEM NUMBER 29T735 - Phase Eight Vida Burnout Shirt with Cami
- 23/08/22 SAFETY NOTICE; Stoves/Belling/New World Gas Range Cookers
- 63J051 - Kenwood Multipro Sense Food Processor - Brushed Metal
- 38C248 / 47S642 – Fitbit Ionic Smartwatches
- COSATTO SLEEPING BAGS ITEM NUMBERS: 39H497, 50R460, 50W643, 58W468, 66R480, 29J206, 37K465, 43E110, 86E145, 31H020, 35X674, 65H674, 81B748, 83T110, 85G905, 92B011
- 15/11/2021 - 23T561 - STAR by Julien Macdonald Brushed Gold Sophia 2 Layer Crystal Table Lamp
- 21/10/2021 Lace trim top – Item Number 934994 - Colour Coral
- Important Safety Information Laser Cut Tote Bag – Item Number 915561, Colour Stone Ordered between 22.3.2021 – 25.05.2021
- 12/04/2021 54S404 Cat Sound Clock/42E047 Farm Animal Sound Clock/64D013 Dog Sound Clock (purchases from July 2020)
- 12/04/2021 78G924 & 13S005 Bird Sound Clock (purchases from September 2020)
- 15/03/2021 - PRODUCT RECALL: Hauck Mac Baby Deluxe Highchair – 46K646
- 11/12/20 - 30E935 - Van Roy Gluten Free Gift Box
- 17/01/2020 Product Recall; Tower One Touch Pressure Cooker
- 18/12/2019 Product Recall; Hotpoint And Indesit Washing Machines
- 14/08/2019 (16R871) Product Recall: Tower Digital Fryer
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- About Us
- Who are we?
- Our corporate information
- How do I contact you?
