We know many people are experiencing difficulties due to increases in costs of living. If you are one of those people, we are here to help. As soon as you think you might be experiencing financial difficulties, give us a call on
0333 200 5734 and we can offer a range of options depending on your financial situation.
If you are unsure whether you require additional support, why not try our
budget calculator.
Alternatively, a Debt Management Company can give you independent debt advice. Below are details of some free advice organisations.
StepChange is a free debt organisation who can help you get on top of your debts- whether that be advice or a debt management solution. If you'd like to get confidential and personalised online debt advice
, use StepChange's 24/7 tool.
Money Wellness provide free, independent and impartial advice as well as solutions online or by telephone. If you're worried about money, reduced income or budgeting, Money Wellness may be able to help.
If you need someone to talk to, Samaritans listen. They won't judge or tell you what to do.
Provide advice and support to empower anyone experiencing a mental health problem.
CAB will give you the information you need to make the right choices, including help to deal with your debt problems.
Giving free, impartial and confidential debt advice for over 25 years.
National Debtline are an independent charity, dedicated to providing free debt advice by phone and online to people across the UK.
Set up by the Government, Money Helper provides a range of free and impartial money advice over the phone and online, including tools and calculators to help you manage your finances.
The UK's only national membership charity for carers. Carers UK is both a supportive community and a movement for change.
Contact us and we will help you find the best solution to bring your account back up to date and help control future charges. Examples of this can include:
- Changing your method or date of payment if this will help you meet your repayments.
- Assisting you to understand whether your financial difficulties are likely to be short or long term.
- Giving you additional time to pay an overdue balance.
- Agree a repayment plan with you for a reasonable period, dependent on your circumstances.
- 'Signposting' sources of free and independent money and debt advice.
Choose a section below for more information.
Short term plan(Up to 6 months of reduced payments)
If your financial situation is likely to improve within 6 months, we can offer you a short term reduced payment plan. This may be in a situation such as short term reduced income or a large unexpected payment.
- Payment amount must be above £0.
- Length of the reduced payment plan must be 6 months or less.
- You must make the monthly agreed payment on or before the payment date.
- After the arrangement ends, your account will revert back and you will be required to make at least the minimum payment.
To discuss this option, talk to one of our advisors.
Longer term repayment plan(Reviewed after 6 months)
If you are experiencing temporary financial difficulties and cannot make your minimum payment, we can offer a longer-term repayment plan. In order to do this, we require you to fill in a budget form so that we can assess the affordability of this plan for you.
- Repayment plans are reviewed after 6 months.
- The completed budget form must indicate that you can afford the payment offered.
- Minimum repayments of £5 per month can be accepted.
- You must make the monthly agreed payment on or before the payment date.
To discuss this option, talk to one of our advisors. Head to our budget calculator page to explore your budget with our
calculator.
Medical Conditions(If you have a medical condition which is affecting your ability to pay)
If you have a medical condition that is affecting your ability to pay, get in touch with us so that we can discuss your options.
- We will discuss how your condition is affecting your ability to pay.
- A Debt Management Company can offer you advice unique to your situation.
- If we can offer help due to your condition, it will be specific to your situation.
- You may need to provide medical evidence.
If you are suffering from a mental health condition, consider seeking help from charities such as
mind.
Entering a financial difficulties solution will be reported to
Credit Reference Agencies and may affect your credit score, but it is always best to be proactive with your finances when faced with financial difficulties.
You can adjust your monthly payments. As long as you pay at least your minimum amount, you can pay as much as you like.
Make a Payment Online
Financial Difficulties
