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What is your company registration number and registered office?
Swimwear365 is a trading name of Freemans PLC. Registered in England No. 321643.
Registered office is Freemans PLC, 66-70 Vicar Lane, Little Germany, Bradford, BD99 2XG.
Freemans PLC is authorised and regulated by the Financial Services Authority.
Swimwear365 customer services can be contacted at: Swimwear365, 1 Amberley Street, Sheffield, S9 2FS.
Do I have to pay to return goods? (Handling charges)
If you decide you do not want to keep any of the items you have ordered and they are not exempt from our returns policy, they must be returned to us in good condition, within 14 days.
Using our courier service where available will save you the expense of returning an item. We will match the direct cost of returning the goods against the delivery charges, so there is no additional charge to you.
You can now return your item via the Post Office at no extra cost. Please
click here for more details.
Items must be returned complete, unused, and in their original packaging wherever possible, with the correct documents. We reserve the right to return to you any item unsuitable for refund or exchange.
If you return items to us after the expiry of the 14 day Approval Period, unless they are faulty or do not comply with the contract, we will not refund your account. We will return your items to you at your expense. If you send the item back to us again, or refuse to accept delivery, this will be deemed as irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Acceptance of a return by your courier is not deemed to be acceptance by the company. This does not affect your statutory rights.
Should you have any further questions that are not covered as part of our help pages, please contact us:
By email
customer.services@swimwear365.co.uk
or use the 'contact us' link below, or the form on the website
By phone
Call our Internet Customer Service team on 08719 773 365 (Calls cost 10p per minute from BT landlines)
How do I return an item safely?
If for any reason you are unhappy with your purchase you may return items within 14 days of receiving them. Simply choose how you want to return your items and follow the guidelines below.
Returns via the Post Office
You can now return items via the Post Office. Please click here for more details.
Returns via courier*
Our friendly personal couriers are happy to collect your items, simply follow the simple steps below to arrange a return:
1.Please tick the item(s) that you wish to return on the Returns Form found on your delivery note.
2. Put the item(s) in their original packaging wherever possible. Ensure items are packed securely to prevent loss or damage in transit.
3. Enter the Reason Return Code onto the sticky label found on the item(s). A list of Reason Return Codes can be found on the Return Reason area on the delivery note. Write the Reason Return Code (e.g. 56) in the yellow boxes provided.
Repeat this step for each item you are returning.
4. Peel off the returns label and safely attach this to the original packaging you are returning the item(s) in. The returns label can be found on the delivery note. Please retain the 'confirmation of return' label for your records. If you have lost your delivery note you can access your order history by using the 'My Account' facility online. Remember to include your account number, invoice and item code number on every parcel you are returning, along with the item(s) and reason for return.
5. Arrange a courier collection by visiting My Account online and completing the simple booking form. Please ensure all returns are collected from a secure location.
6. When the courier comes to collect your parcel, you will receive a card with a bar code - THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt. If you do not receive a card quoting a bar code, please contact the Customer Services Team immediately.
Returns Check List - Returns MUST be:
- Securely sealed
- Complete
- Unused
- In original packaging wherever possible
- Returned within 14 days
*Where this is available
N.B. Swimwear returns will not be accepted if the hygienic protection label has been removed.
What are customer reviews and how should I use them?
You can submit a written review for any product listed on our website. Customer reviews are reviews submitted by real customers meaning that you have access to a genuine and independent assessment of each product. This means you can make an informed and reliable purchase decision. Constructive feedback, good or bad means that we can make better purchasing decisions in the future.
How it works
You can review any of the products that are currently available on our website at any time. Alternatively when you purchase a product from our website we’ll contact you by email asking you to ‘tell us what you think’ and post a review.
Posting a review is optional and as a thank you for your feedback we'll automatically enter you into a prize draw for your chance to win a top prize of £100, or one of 3 runners up prizes of £50 each to be spent on the Swimwear365 website. Please
click here to view our Customer Review Prize Draw Terms and Conditions.
General review writing guidelines
We want your comments to be heard so to save you time & effort please ensure your review adheres to our guidelines: Please
click here to view our Customer Review Terms of use
Please resist the temptation to use the forum as a chat room, a soapbox or to comment on other features visible on the page.
We reserve the right to remove or refuse to post any customer review we considers inappropriate to our website.
What you should include:
Your review should be a genuine review of the product, discussing the quality of the product and your opinion of it. Make your review as informative and detailed as possible. The best reviews include not only whether you liked or disliked the product, but also why. Feel free to mention other items you consider similar and how this products rates in comparison to them.
Customer comments are an integral part of our website and something we value a great deal. We hope to hear from you soon.
You can review any of the products that are currently available on our website at any time. Alternatively when you purchase a product from our website we’ll contact you by email asking you to ‘tell us what you think’ and post a review.
Posting a review is optional and as a thank you for your feedback we’ll enter you into a prize draw for your chance of winning a top prize of £100, or one of 3 runners up prizes of £50 each to spend with Swimwear365.
Click here
for the Terms and Conditions.
For security purposes all new customers must have their first order delivered to their home address. Subsequent orders can then be delivered to an alternative address of your choice. Alternative addresses can be entered during the checkout process or can be set up and saved online via My Account (up to one additional address can be saved).
Can I change my delivery address after I have placed my order?
Orders are submitted directly to our warehouse so we are unable to change any of the information you have supplied. If there is no-one available to sign for your delivery a card will be left by the courier inviting you to re-arrange delivery.
If you need to update your details at any time, these can be changed via the Personal Details section within My Account.
Can I specify a safe place for the courier to leave my parcel if I'm not at home?
If you are not available to sign for your delivery you can specify a 'secure place' for our couriers to leave your goods, for example an unlocked garage or porch. You can specify this location at checkout.
Swimwear365 cannot be held responsible for any items that go missing in these instances.
Do you deliver to BFPO addresses?
We deliver to BFPO addresses, subject to validation of the address. This will be confirmed when you place your order with us.
Do you deliver to Ireland?
Unfortunately we are unable to deliver to addresses in the Republic of Ireland. We do deliver to addresses with a UK postcode including Northern Ireland.
Do you offer Next Day delivery?
Yes, you can have many items delivered to you the next day, with your choice of before or after 1pm delivery (AM or PM) for a £5.99 delivery charge.
To see all products that are available on Next Day delivery
click here for details.
Orders should be placed before 7pm to guarantee Next Day delivery, but we would encourage you to order as early as possible to take advantage of this popular service. Orders placed between 7pm on Friday and 1.30pm on Sunday will be delivered on Monday (as long as it’s not a Bank Holiday). Multiple delivery addresses will be charged at £5.99 per address.
To avoid disappointment please check delivery information for each individual product at the point of purchase for specific details.
We aim to deliver as requested. AM/PM delivery is available in most, but not all courier areas. Next Day delivery is not available on Bank holidays. This service is available on selected items and covers most but not all courier areas. We do not currently offer Next Day delivery to Ireland.
Standard delivery is charged at £3.99 and will usually take between 2 and 5 working days.
Next Day delivery (where applicable) is charged at £5.99.
Stated Day delivery (where applicable) is charged at £5.99.
How soon will my goods be delivered?
Standard delivery (£3.99) will usually take between 2 and 5 working days, you will be notified of the estimated arrival date of your order at checkout. Please Note delivery times may take longer than stated if you live in remote areas of the UK mainland or at an offshore address.
We aim to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this time-scale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Please note that estimated delivery times are quoted for each item prior to adding to bag.
Next Day delivery (where applicable) is charged at £5.99.
We also offer Stated Day delivery (where applicable), which is also charged at £5.99.
What if I am out when my goods are delivered?
If you are not available to sign for your delivery and a secure place has been identified on your delivery instructions then your parcel will be left in this location and the courier will leave a card with relevant instructions.
If no secure place has been identified the courier will leave a card inviting you to re-arrange a suitable time for delivery.
What should I do if there are missing items in my delivery by courier?
Please allow 10 days from despatch before you query non-receipt of an item/parcel. In the unlikely event that you do not receive a item/parcel, you must query this within 90 days from the order being despatched. Otherwise the claim will be invalid.
Should you be charged for an item/parcel and you haven’t received this, then query this immediately, as after 90 days, a query will not be accepted.
Do you deliver items worldwide?
Unfortunately, we are only able to deliver our products to addresses with a UK postcode (including validated BFPO addresses).
Do you offer Stated Day delivery?
Yes, you can have many items delivered on a day that is suitable to you, with your choice of before or after 1pm delivery (AM or PM) for a £5.99 delivery charge.
Products available on Stated Day delivery are the ones that show as being available on Next Day delivery. To see all products that are available on Next Day/Stated Day delivery
click here for details.
Multiple delivery addresses will be charged at £5.99 per address.
To avoid disappointment please check delivery information for each individual product at the point of purchase for specific details.
We aim to deliver as requested. AM/PM delivery is available in most, but not all courier areas. Stated Day and Next Day delivery are not available on Bank holidays. These services are available on selected items and cover most but not all courier areas. We do not currently offer Stated Day or Next Day delivery to Ireland.
IMPORTANT INFORMATION ABOUT DELIVERIES IN THE LONDON AREA DURING THE 2012 OLYMPICS AND PARALYMPICS.
Some customers may experience slight delivery delays due to the areas which are impacted by the 2012 London Olympic and Paralympics Games.
Over the period of the Games, our delivery company expect services to be disrupted by the enforced road access restrictions and closures around the Olympic venues in London in particular, and the road network as a whole across central London.
Please be assured that our couriers will do everything they can to maximise service and minimise disruption through the affected period.
For affected areas, Next Day Delivery and Stated Day Delivery will not be available during this time.
Please note that there will be no deliveries to the Olympic Village and Westfield during this time.
Please bear in mind collections will be affected similarly, and any delays will be taken into account when calculating the returns approval period.
The postcodes that will be affected are:
E1 0, E1 8, E10 5, E11 1, E11 2, E11 4, E13 8, E14 0, E14 2, E14 4, E14 5, E14 6, E14 7, E14 8, E14 9, E15 1, E15 2, E15 4, E16 1, E16 2, E16 3, E16 4, E18 1, E1W 1, E1W 2, E1W 3, E3 2, E3 3, E6 3, E6 5, E6 6, E9 5,EC3N 1,EC3N 4, EC3R 5, EC3R 6, EC3R 8, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9,ECV4 2, EC4V 3, EC4V 4, EC4Y 0, EC4Y 9, EN9 1, EN9 3, HA0 1, HA9 0, HA9 6, HA9 8, IG1 3, IG11 0, IG11 7, IG11 9, IG4 5, IG7 5, IG8 7, IG8 8, NW1 1, NW1 2, NW1 3, NW14, NW15, NW16, NW100, NW107, NW10 8, NW10 9, NW8 7, NW8 8, NW8 9, RM13 8, RM13 9, RM15 4, RM9 4, RM9 6, SE10 0, SE10 8, SE10 9, SE18 4, SE3 7, SE3 8, SE7 7, SE7 8, SL3 0, SW10 9, SW11 2, SW11 3, SW11 4, SW11 5, SW15 2, SW15 3, SW18 1, SW18 2, SW18 4, SW19 5, SW19 6, SW1A 1, SW1A 2, SW1E 6, SW1H 9, SW1P 2, SW1P 3, SW1P 4, SW1V 3, SW1X 0, SW1X 7, SW1X 8, SW1Y 4, SW1Y 5, SW1Y 6, SW3 1, SW3 2, SW5 0, SW5 9, SW6 1, SW7 1, SW7 2, SW7 4, SW7 5, SW8 1, SW8 2, SW8 4, SW8 5, TW14 0, TW14 9, TW19 6, TW4 6, TW4 7, TW5 0, TW5 9, TW6 2, TW6 3, TW7 4, TW7 5, TW8 0, TW8 9, UB2 4, UB3 1, UB3 4, UB3 5, UB7 0, UB7 7, UB7 9, W10 5, W10 6, W11 1, W12 0, W12 7, W14 8, W14 9, W1C 1, W1C 2, W1G 6, W1G 7, W1H 4, W1H 6, W1H 7, W1J 7, W1K 1, W1K 7, W1T 5, W1T 6, W1U 3, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W2 1, W2 2, W2 3, W2 5, W2 6, W3 0, W3 6, W3 7, W4 2, W4 3, W4 4, W4 5, W5 1, W5 3, W6 6, W6 8, W6 9, W7 2, W8 5, W9 2, W9 3, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1H 0, WC1H 9, WC1N 1, WC1V 6, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3.
What are the last order dates for Christmas 2012?
To ensure you receive your goods in time for Christmas, please order as early as possible to prevent disappointment.
The last order dates are shown below:
- For small items available on Next Day Delivery, order by 1.30pm on Sunday 23rd December
- For small items available on our Standard Delivery service (including valuables that require a signature), order by 3pm on Friday 21st December
- Small electricals/personal care/iPods/cameras, order by 14th December
- Gaming consoles/games & DVDs, order by 20th December
- Textiles/luggage, order by 17th December
Can I manage my account online?
You can manage your account online by clicking on 'My Account' and logging in. This will allow you to check your order status and make payments to your account 24 hours a day, 7 days a week.
How do I change my account details?
You can update your personal details via My Account, simply login and select the Personal Details option. Please Note changes to the account holder's name cannot be made online. If you need to do this please call Customer Services on 08719 773 365 (calls cost 10p per minute from BT landlines).
What does 'Remember Me' do?
'Remember Me' is a feature that makes it even easier to shop with us. It allows us to recognise you when you come back to the website meaning that you don't need to give use your e-mail address or account number again. We will still ask you for your password to ensure that your account details remain secure.
What if I forget my password?
Should you forget your password, click on the 'forgotten password' link. You will be prompted to enter your account number or email address. You will then be asked the answer to the security question you chose when you registered. If you pass this security check, you will be able to reset your password.
Why do I have an account number?
Once you've placed your first order we will automatically create an account number for you, this unique number will be used to identify you when you place future orders or log into your account.
Can I track the progress of my order?
You can track the progress of your order via My Account. You can check the status of your last 30 orders & track their progress through our courier network.
Does my discount show on online orders?
All valid discount codes will be applied to your order online, codes need to be applied on the 'Confirm Your Order' page and deductions will be applied and show on your order confirmation email.
Please note Promotional Offer Codes unless otherwise stated do not apply to delivery charges and sale items.
Please note we cannot apply offers without a code or add them to your order at a later date.
How do I cancel an order?
Should you change your mind about part or all of your order, you can cancel it by logging into 'My Account'. Select 'Order History' and you will be able to cancel part or all of your order as required.
Please Note: An order must be cancelled BEFORE it is dispatched by us, otherwise you will need to return unwanted goods to us through the normal returns process. Once goods have been despatched delivery charges cannot be refunded.
How do I place an order with Swimwear365?
New customers
If you are visiting our website for the first time and wish to purchase an item, then add the item to your bag and proceed to checkout. To complete your purchase select the option 'No' when asked 'Have you bought from Swimwear365 before?'. You will then be guided through our simple 4 step checkout process to set up an account and purchase your items.
You will need an active email address to set up an account, once registered your email address and password can be used to login and purchase from Swimwear365 at any time.
Existing customers
If you are an existing Swimwear365 customer then simply use your account number or email address and password to login to your account and purchase items online. You can also use these login details to manage your account online via 'My Account'.
I forgot to use my Promotional Offer Code when I placed my order. Can I still claim my discount?
Promotional codes can only be applied against qualifying orders and cannot be used once the order has been processed.
If you wish to redeem a promotional code simply make a note of the 4-digit code and enter the details when placing your order. The promotional code must be entered in the box provided on the 'Confirm Your Order' page, the relevant offer will then be displayed against your order total.
Please note Promotional Offer Codes unless otherwise stated do not apply to delivery charges and sale items.
Please note we cannot apply offers without a code or add them to your order at a later date.
What are Promotional Offer Codes & how do I use them?
Promotional Offer Codes allow you to take advantage of any special discounts or free gift offers that may be available. If you wish to redeem a promotional code simply make a note of the 4-digit code and enter the details when placing your order. The promotional code must be entered in the box provided on the 'Confirm Your Order' page, the relevant offer will then be displayed against your order total.
Promotional codes can only be applied against qualifying orders and cannot be used once the order has been processed.
For individual offer code terms and conditions please visit the Terms and Conditions area in our help section.
What happens once I place my order online?
Once you've submitted your order you will receive a confirmation email* detailing the items, price and delivery location of your order.
You can track the delivery progress of your order via My Account.
*This email does not constitute a contract of acceptance of your order by us, your order will be accepted by us and a contract formed when the goods are despatched to you.
Why is part of my order missing?
Sometimes items you order may not be ready for immediate dispatch if they are awaiting stock. In these cases, we will deliver the items that are in stock to you first, to be followed by the rest of your order once it has reached our warehouse. You will not be charged for any additional deliveries under these circumstances.
Will I be told if items I order are out of stock?
All the items we display on our website are in stock, if an item is not available in a particular size this will be highlighted to you at the point of order. If for any reason an item you have ordered goes out of stock before it is delivered you will be notified by email.
Will my order be delayed if any items are out of stock?
No. We will send you the items that are in stock straight away, and your other items will follow later, at no extra cost to you.
Can I pay my Swimwear365 account off by Direct Debit?
You can set up and manage Direct Debits online. It's quick and easy and means you'll never miss a payment. Simply log into My Account and click on the Direct Debit banner. You'll need your bank/building society account number and sort code. Once it is set up just sit back and relax as your monthly payments are processed automatically.
How can I pay for my goods?
You can pay for your goods using a credit or debit card. We accept Maestro, Mastercard and Visa. Alternatively, you can use Paypal when placing your order.
Or, you can also choose to spread the cost over a longer period with a Swimwear365 Personal Account. Personal Accounts are subject to acceptance and you will receive a monthly statement detailing the balance of your account, the minimum payment and payment due dates. You can apply for a Swimwear365 Personal Account when making an order with us.
What is Mastercard SecureCode?
MasterCard SecureCode is a service that lets you shop online with added confidence. During the checkout process, MasterCard SecureCode confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing MasterCard card. Plus, MasterCard SecureCode is easy to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a MasterCard SecureCode window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.
To activate MasterCard SecureCode on your MasterCard, or to learn more, contact your card provider.
What is Verified by Visa?
Verified by Visa is a service that lets you shop online with added confidence. During the checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing Visa card. Plus, Verified by Visa is easy to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.
To activate Verified by Visa on your Visa card, or to learn more, contact your card provider.
What is my Card Security Code?
Your card security code is a unique three-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts. This makes it difficult for anyone other than the genuine cardholder to know it. Card issuers refer to this number as the 'Card Security Code', 'Personal Security Code' or 'Card Verification Value'.
Can I return items via the Post Office?
You can now return items via the Post Office.
For an illustrated version on how to return items within 14 days of receipt back to us, and to download a Royal Mail Return Label please click here. You can print this out and keep in a safe place for your reference.
Otherwise, please see below for a step by step guide:
1. Only parcels that weigh 3 kg (6.6lbs) or less and do not exceed 610mm x 460mm x 460mm (24inches x 18inches x 18inches) in size can be returned via the Post Office.
2 . Please tick the item(s) that you are returning on the Returns Form found on your delivery note.
3. Put these items in the correct original packaging wherever possible. Ensure items are packed securely to prevent loss of items or any damages.
4. Put the Reason Return code onto the sticky label found on your item(s). A list can be found on the Return Reason area. Write the Return Reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.
5. Please ensure items are packed securely and that your Returns Form is also enclosed.
6. Please complete your name and address on the Post Office label (within your parcel) or download here, cut out the label and attach it securely to the parcel.
7. Please take your parcel to your local Post Office. The Post Office will provide you with a receipt of posting which you should retain for your own records. THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt.
Returns Check List - Returns MUST be:
- Securely sealed
- Complete
- Unused
- In original packaging wherever possible
- Returned within 14 days
N.B. Swimwear returns will not be accepted if the hygienic protection label has been removed.
Please note that should you decide not to use our mail order returns service utilising the prepared Royal Mail returns label, we cannot be held liable for any items lost on their way back to us.
You can check that your return has reached us safely and is being processed by checking the returns section in the 'My Account' area of our website.
Do you charge for returns?
If you decide you do not want to keep any of the items you have ordered and they are not exempt from our returns policy, they must be returned to us in good condition, within 14 days.
Using our courier service where available will save you the expense of returning an item. We will match the direct cost of returning the goods against the delivery charges, so there is no additional charge to you.
You can now return your item via the Post Office at no extra cost. Please
click here for more details.
Late and unacceptable returns
If you return items to us after the expiry of the 14 day Approval Period and/or in an unacceptable condition, we may not refund your account. An administration charge of £4.95 for smaller items, and £12.95 for larger items will be made. We may, at our discretion, return your items to you (at a cost to you of the actual postage rate). If you send the items back to us again, or refuse to accept delivery, this will be deemed as irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Acceptance of a return by your courier is not deemed to be acceptance by the company. This does not affect your statutory rights.
Any refund you receive for returned goods will be credited to the payment method used; your Swimwear365 account or your credit/debit card as appropriate. If you added the item to your Swimwear365 Personal Account the refund will be reflected in your next monthly statement. If you have a balance outstanding this, and the minimum payment amounts, will be amended. If the balance has already been paid, it will show as a credit.
Online Statements
We will send you an e-mail reminder when your statement is ready and we will provide a link to a secure area on our website to view your statement. If you fail to make payments on two consecutive statements we will revert to sending you paper statements. Once your account is up to date you will once again receive online statements.
If I do not want to use your courier service* where should I post my returns to?
You can now return many items via the Post Office.
For an illustrated version on how to return items within 14 days of receipt back to us, and to download a Royal Mail Return Label please click here. You can print this out and keep in a safe place for your reference.
Otherwise, please see below for a step by step guide:
1. Only parcels that weigh 3 kg (6.6lbs) or less and do not exceed 610mm x 460mm x 460mm (24inches x 18inches x 18inches) in size can be returned via the Post Office.
2 . Please tick the item(s) that you are returning on the Returns Form found on your delivery note.
3. Put these items in the correct original packaging wherever possible. Ensure items are packed securely to prevent loss of items or any damages.
4. Put the Reason Return code onto the sticky label found on your item(s). A list can be found on the Return Reason area. Write the Return Reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.
5. Please ensure items are packed securely and that your Returns Form is also enclosed.
6. Please complete your name and address on the Post Office label (within your parcel) or download here, cut out the label and attach it securely to the parcel.
7. Please take your parcel to your local Post Office. The Post Office will provide you with a receipt of posting which you should retain for your own records. THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt.
Returns Check List - Returns MUST be:
- Securely sealed
- Complete
- Unused
- In original packaging wherever possible
- Returned within 14 days
N.B. Swimwear returns will not be accepted if the hygienic protection label has been removed.
If you would prefer to post the item back to us yourself at your own cost, please send any returns to:
Listerhills,
Thornton Road,
Bradford,
West Yorkshire,
BD8 8LG
*Where this is available
Please note that should you decide not to use our mail order returns service utilising the prepared Royal Mail returns label, we cannot be held reliable for any items lost on their way back to us.
If for any reason you are unhappy with your purchase you may return items within 14 days of receiving them. Simply choose how you want to return your items and follow the guidelines below.
Returns via the Post Office
You can now return items via the Post Office. Please click here for more details.
Returns via courier*
Our friendly personal couriers are happy to collect your items, simply follow the simple steps below to arrange a return:
1.Please tick the item(s) that you wish to return on the Returns Form found on your delivery note.
2. Put the item(s) in their original packaging wherever possible. Ensure items are packed securely to prevent loss or damage in transit.
3. Enter the Reason Return Code onto the sticky label found on the item(s). A list of Reason Return Codes can be found on the Return Reason area on the delivery note. Write the Reason Return Code (e.g. 56) in the yellow boxes provided.
Repeat this step for each item you are returning.
4. Peel off the returns label and safely attach this to the packaging you are returning the item(s) in. The returns label can be found on the delivery note. Please retain the 'confirmation of return' label for your records. If you have lost your delivery note you can access your order history by using the 'My Account' facility online. Remember to include your account number, invoice and item code number on every parcel you are returning, along with the item(s) and reason for
return.
5. Arrange a courier collection by visiting My Account online and completing the simple booking form. Please ensure all returns are collected from a secure location.
6. When the courier comes to collect your parcel, you will receive a card with a bar code - THIS IS YOUR RECEIPT. Any missing parcel claims will not be valid if you do not have this receipt. If you do not receive a card quoting a bar code, please contact the Customer Services Team immediately.
Returns Check List - Returns MUST be:
- Securely sealed
- Complete
- Unused
- In original packaging wherever possible
- Returned within 14 days
*Where this is available
N.B. Swimwear returns will not be accepted if the hygienic protection label has been removed.
How long does it take to receive a refund for returned goods?
We will process your refund as quickly as possible but in some cases this can take up to 4 weeks.
I have lost my delivery note. How do I return goods?
If you have lost your Returns form you can access your order history by using the 'My Account' facility online. Remember to include the invoice and item numbers in your parcel, along with your goods and reason for return.
What is classed as a secure place to leave a parcel for the courier to collect?
You can leave parcels with a neighbour, colleague or concierge for courier collection if you are unable to do it yourself. Alternatively you can leave parcels in an accessible cupboard, garage, greenhouse, shed, outbuilding or porch, preferably out of sight, so long as you tell the courier where they will find the parcel.
You must ensure goods are available for collection, and you must take reasonable care of them. Whilst we make every effort to collect your returns on the day specified, we cannot guarantee collection on that day, or accept liability for collections not made within this timescale.
What should I do if I cancel an order?
On cancellation you must make the goods available to us for collection, and you must take reasonable care of them. We will not consider that you have taken reasonable care of the goods if they have been used in any way, or to an extent, beyond what would be reasonable when examining goods in a shop prior to purchase.
Which items are excluded from the returns policy?
Certain goods are not supplied on our usual approval terms. These items are clearly identified on the website by this logo:
For most items you have the legal right to return your order within 7 working days after the day on which you received your goods.
However, this right does not apply to certain items such as personal products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected.
N.B. Swimwear returns will not be accepted if the hygienic protection label has been removed.If you return items to us after the expiry of the 14 day Approval Period and/or in an unacceptable condition, we may not refund your account. An administration charge of £4.95 for smaller items, and £12.95 for larger items will be made. We may, at our discretion, return your items to you (at a cost to you of the actual postage rate). If you send the items back to us again, or refuse to accept delivery, this will be deemed as irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Acceptance of a return by your courier is not deemed to be acceptance by the company. This does not affect your statutory rights.
Security FAQs
What is Phishing?
Phishing (pronounced "fishing") is the name given to the illegal practice of sending emails that appear to come from a genuine company but are actually sent by a fraudster in an attempt to trick you into disclosing information about yourself. These emails usually ask you to update or verify your customer account information by clicking on a link that takes you to a bogus website where you are asked to enter for example your account number and password or other sensitive information. This information is then used for fraudulent purposes.
What is Malware?
Malware is an abbreviation for "malicious software" and is a term used to describe hostile, intrusive or annoying software that is installed on your computer without your consent and often without you realising it.
What are Trojans?
A Trojan horse or Trojan is software that you may have been tricked into loading and running on your computer. Often, Trojan software is used to display unwanted advertisements or uncontrollable pop-ups on your computer; however other Trojan software is more harmful and permits unauthorized remote access to your computer without your knowledge. Trojan software might also be used to record keystrokes that you enter on your keyboard e.g. account names and passwords and to send this over the internet to a fraudster. More detailed advice on how to protect your computer may be found at www.getsafeonline.org.uk.
Is my data valuable?
All data is valuable but, in isolation, individual items of data are not generally valuable in their own right. The concern is that there is no way of knowing how many attacks there are globally. Criminals will obtain millions of different data items from a wide range of sources and are eventually able to run these together to assemble useable profiles for a very small number of individuals. To these criminals, this information becomes very valuable indeed and it is these individuals who are at most risk from identity theft and financial crime. Owing to the nature of such crimes, it is generally not possible to apportion blame for a crime against an individual to a specific incident or security breach.
I use my credit card / debit card to pay for my purchases. Should I be concerned?
No. You can be assured that we have robust systems in place to prevent unauthorised access. Because we comply with the Payment Card Industry's guidelines, you are also protected no matter which method you use to place your order.
Do I ever need to change the password for my online account?
It is good practice to change your password regularly. Don't use the same password for anything else, and don't share it with anybody.
What should I do if I get an email that looks as it should but appears suspicious or asks me for personal information?
We will never ask for your personal or financial details by e-mail. You should not respond to something claiming to be from us and asking for such details.
If I think someone has obtained my information, what should I do?
If you are contacted by someone asking for further personal details, financial details, banking details or credit card details (or asking you to verify such details) you should not respond. Always follow the good practice described here, or visit www.getsafeonline.org.uk.
How can I stop emails from you go into "spam"?
Different standards apply depending on which anti-spam software you are using. You should check your spam filter settings. How you change these settings depends on the software you are using. You should check your documentation or consult your email service provider. Please be advised that most widely-available anti-virus software contains spam filters.
Where can I go to get advice?
Please read the information on our website. Alternatively, www.getsafeonline.org.uk is a government funded website which is packed with practical advice on what to look out for and the steps you should take to protect yourself.
What is your data protection policy?
Credit checks
We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are financially linked, may be used by us and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.
Information held by the Credit Reference Agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit scoring you may be treated as financially linked and you will be assessed with reference to any "associated" records.
If we enter a credit agreement with you we will also supply details of your agreement with us to the Credit Reference Agencies, as well as any ongoing details of your account and how you manage it. If you do not repay on time or in full we will tell the Credit Reference Agencies, who will record details of the debt. All this information will be seen by other organisations carrying out later searches.
We may make periodic searches of Group records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes.
Access our information about you
You have the right of access to your personal records held by credit and fraud prevention agencies. We will supply their names and addresses upon request. We, the credit reference agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud.
Sharing your details
We may share your information with other organisations. We or they may contact you for marketing purposes by mail, telephone, email or otherwise. If you do not wish to be contacted by other organisations for marketing purposes, please write to us at:
Swimwear365
66-70 Vicar Lane
Little Germany
Bradford
BD99 2XG
Should you require any further information, or have any questions about Data Protection, please contact:
Carol Cullen, Swimwear365 Data Protection Officer
c/o The Legal Department
Swimwear365
66-70 Vicar Lane
Little Germany
Bradford
BD99 2XG
Can I use my credit/debit card safely on your site?
Your security when shopping with us is our priority. Millions of transactions take place safely over the Internet, using encrypted (coded) information. All PC browsers support strict worldwide security protocol, preventing other Internet users from accessing any of your personal data held by us.
What are cookies and how do you use them?
Cookies are electronic tags which can be used to recognise you and tailor the site to your preferences. We use them to enable us to analyse the performance of the site, and improve the service we offer you. We also use them to collect any information about you and your shopping habits that are relevant to the creation and maintenance of your Personal Account, or helpful to the smooth running of our website.
What is your Privacy Policy?
We respect your privacy, and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below. We control information we have collected about you that is relevant to your account. This includes:
-Your credit history
-The credit histories of any people you are financially linked to
-Your purchasing habits with us
-To verify your identity and that you are least 18 years of age (we cannot sell any goods to you if you are below 18 years of age)
We will use your information in the following ways:
Reference checks
When you open an account with us we will need to check your credit history and store the search on file. We will re-run checks each time you apply for, or we offer you further credit.
Marketing
We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.
Third Party Marketing
We may share your details to third parties whose offers we think might interest you.
Training
We randomly monitor calls made to our Customer Services for training. This information will not be used for any other purpose.
We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
If you do not want us to use your information for third party marketing purposes, please write to us at: Swimwear365, 66-70 Vicar Lane, Little Germany, Bradford BD99 2XG.
Any information we collect about customers' browsing and buying habits is used to improve the Swimwear365 website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.
We will collect information from you when opening your account and processing your orders.
We will automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.
We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from.
Information we hold about you is securely stored electronically. When you open an account with us, your details are encrypted, and remain so every time you purchase from us. Personal information is encrypted to protect against fraud.
Callers to our Customer Services will be subject to a security check.
Online customers will require a log-in and password to access their account.
Our courier service will have selected access to your details for delivery purposes only.
Is the site secure?
Shopping with Swimwear365 is safe. We are part of
ISIS - Internet Shopping Is Safe. Wherever you see the ISIS logo, you can shop online with confidence. If you would like any further information regarding IMRG's Internet Shopping Is Safe programme, please email IMRG
isis@imrg.org.
A Personal Account is our flexible credit offer that lets you choose to pay for your purchases in full or spread your payments over a number of months for greater flexibility.
There is a 14 days home approval period plus a further 14 days to make any due payments, with various ways to pay including Direct Debit.
Each month you will receive an email letting you know when your statement has been processed and is available to view, which you can then manage online via secure access to your Personal Account 24 hours a day, 7 days a week.
Representative APR 34.9% variable.
What are the Terms & Conditions of a Personal Account?
Please take a moment to read this as it is your record of our terms and conditions.
A Swimwear365 Personal Account will be set up so you have the option of paying off the amount in full or spreading your payments. Send no money now.
You can purchase any item from our collections using your Personal Account.
Once you have opened a Personal Account you will be sent a statement each month showing the minimum payment required and your current balance.
The minimum payment is 5% of your outstanding balance, subject to a £5 minimum.
Swimwear365 will accept, in full satisfaction of all sums due, payment of the total cash price within 28 days of despatch.
Your first statement will be sent fourteen days after despatch. You have a further 14 days to clear the balance in full. If you pay using this option you will not be charged any interest.
All Swimwear365 credit accounts are only available to persons aged 18 years or over.
Please ensure that the minimum payment shown on your statement reaches us by the date due each month.
An interest charge, equivalent to a monthly rate of 2.529p in the pound (representative 34.9% APR variable), will be charged on a daily basis until the outstanding balance on the account is paid in full. This will be added to the account monthly on the statement date and will be applied from the second statement on which there is a balance.
Representative example: Amount of credit £200. Interest rate 34.9% p.a. Interest charged £143.29 (assuming minimum payment). Representative 34.9% APR variable.
Should it be necessary to amend the credit charge we will give at least 28 days notice in writing.
If you fall behind with your payments, we reserve the right to impose an administration charge of £12 to cover the cost of any action we may take. We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register.
The agencies will record details of the search whether or not credit is granted. We may use credit-scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are financially linked may be used by us and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.
Information held about you by the Credit Reference Agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any 'associated' records.
If we enter a credit agreement with you we will also supply details of your agreement with us to the Credit Reference Agencies, as well as ongoing details of your account and how you manage it.
If you do not repay on time or in full we will tell the Credit Reference Agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches.
You have the right of access to your personal records held by credit and fraud agencies. We will supply their names and addresses upon request. We, the Credit Reference Agencies and fraud prevention agencies may also use the records for statistical analysis about credit, insurance and fraud.
We may make periodic searches of Group records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make credit available or to continue or extend existing credit. These searches will not be available to other lenders for credit assessment purposes.
Important:
We require your correct postcode for the Personal Account option.
Credit subject to status.
Credit provided by FGH is only suitable, and available, for purchasing personal goods from our website or brochures.
For payment terms, please refer to the representative examples in the information section of our website.
Should you fail to make payments or pay less than the minimum amount due by the specified dates, we reserve the right to treat this failure as a material breach of your obligation to us, in which case we may ask for immediate repayment of your outstanding balance.
We reserve the right to impose an administration charge to cover the cost of any action we may take which may include collection of the debt by a debt collection agency and/or legal action.
You can choose to withdraw from the agreement by telling us in writing or by phone within 14 days of the commencement of the agreement.
If you still wish to keep the goods, you will be required to pay the cash price of the goods plus accrued interest within 30 days.
If you have any questions at all about this credit product please call 0844 251 0051.
The Swimwear365 Personal Account has a representative APR of 34.9% (variable).
How do I make payments on my Personal Account and can I pay in full?
All Personal Account customers will be sent a statement reminder each month by email, detailing the balance of their account, the minimum payment amount and due date.
The minimum payment amount will be 5% of your outstanding balance, subject to a £5 minimum.
Should you decide to pay more than the minimum instalment, you will be able to pay off your balance more quickly.
An interest charge, equivalent to a monthly rate of 2.529p in the pound (Representative 34.9% APR variable), will be charged on a daily basis until the outstanding balance on the account is paid in full. This will be added to the account monthly on the statement date and will be applied from the second statement on which there is a balance.
Online statements
We will send you an e-mail reminder when your statement is ready, and we will provide a link to a secure area on our website to view your statement. If you fail to make payments on two consecutive statements we will revert to sending you paper statements. Once your account is up to date, you will once again receive online statements
You Can pay for your Personal Account in the following ways:
1. Debit or Credit Card: Mastercard, Maestro or Visa
Online: Use the 'My Account' section of our website to make credit or debit card payments. You can also manage your account and review your balance; it's a fully secure service and all your transactions are confidential. Please note: We currently do not have a facility to accept Paypal transactions within 'My Account'.
By Phone: Make payments by calling our customer service line on 08719 773 365 (calls cost 10p per minute from BT landlines) using your credit or debit card. Simply quote your pin number (which you will find on your statement), your card number, its expiry date, the issue number and the amount you want to pay.
We will send you an e-mail reminder when your statement is ready, and we will provide a link to a secure area on our website to view your statement. If you fail to make payments on two consecutive statements we will send you a paper statement informing you that you are in arrears. Once your account is up to date, you will once again receive online statements
2. By Direct Debit:
Online: Use the 'My Account' section of our website to set-up or amend regular direct debit payments. You can also manage your account and review your balance; it's a fully secure service and all your transactions are confidential.
By Phone: If you have a bank account you can pay your minimum monthly payment or full balance by direct debit. Simply call our customer service line on 08719 773 365 (calls cost 10p per minute from BT landlines); the operator will need your account number and your bank details. You can also choose to set-up direct debit payments through the 'My Account' section of the website.
What happens if my application for a Personal Account is declined?
We work with a small number of selected companies who may be able to help you find alternative sources of credit, including loans and credit cards, or help and advice with debt management. If your application for credit with us is declined we may provide contact details for these companies in our communications and/or if we think these companies may be able to help with your particular circumstances we may pass your details onto them to enable them to contact you using the contact means you have provided (including email, telephone, mail, SMS, text and / or fax). By submitting your application to us you agree to these conditions.
What are personal recommendations?
Swimwear365's personal recommendations are a great way to discover new products.
Swimwear365 determines your interests and preferences based on items you have bought, added to your bag, saved for later or viewed. We then compare your items to those of other customers to recommend products that are likely to be of interest to you.
How can I recycle my packaging and old products?
Most waste packaging can be recycled. To help you recycle your empty packaging; we support the national recycling programme. Visit
www.recycle-more.co.uk for more information on how to recycle including tips and locations that will take your recyclable waste.
Disposal of electrical waste products
In the UK there is an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal.
We are committed to supporting the WEEE directive to promote the reuse, recycling and recovery of waste electrical items.
Items that should be recycled are identified by the crossed out wheelie bin symbol on either the packaging or the item.
As Members of the DTS (Distributor Take-Back Scheme) we do not operate a take-back system, for details of your local recycling centres together with information on the environmental impacts of waste electrical items, please visit www.recycle-more.co.uk. Alternatively contact your local authority.
Yes, all the prices you see online inc VAT unless otherwise stated. VAT is charged at 20% as of 4th January 2011.
What are your Terms and Conditions for the use of offer codes and discounts?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue. Exclusions apply and these will be outlined as part of the particular code Ts&Cs.
Any Offer Code used outside of our terms and conditions will be rejected. No liability will be accepted by Swimwear365 in respect of such rejection or cancellation of an offer code/discount. The following error messages will be shown in the event of an Offer Code/Discount falling outside of our Terms and Conditions:
"The code could not be found" will appear if our system doesn't recognise the code. Please check the code is the correct one and try again.
"The code is not available for you to use" will appear if you are not the intended recipient for that code/discount.
"The code is not currently valid" will appear if the expiry date has already been reached as after this date the offer code/discount will no longer be valid.
"This offer has already been claimed" will appear if the code has already been used previously and cannot be used again.
"The code is not valid for this order" will appear if the code has terms and conditions against its use which were communicated at issue. This may include, but is not limited to first orders, orders of a specific value, orders for a specific product, or a combination of specific products, or orders placed within a specified period.
What are my first online order discount Terms and Conditions?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for your first order discount are as follows:
- Offer is only valid on your first online order
- The first order discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- The first order discount is not applied to electricals, sale items or insurance products/extended warranties
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘free delivery on your next order’ offer code are as follows:
- Offer is for one free Standard Delivery charge (usual charge £3.99)
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘10% discount & free delivery on your next order’ offer code are as follows:
- 10% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 10% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer includes one free Standard Delivery charge (usual charge £3.99)
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount and free delivery code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘10% discount on your next order’ offer code are as follows:
- 10% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 10% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
Post a review on the Swimwear365 website and you will automatically be entered into a prize draw for your chance to win a top prize of £100, or one of 3 runners up prizes of £50 each to be spent on the Swimwear365 website. Entrants must be 18 or over. The closing date is 12th July 2013. The winners will be chosen at random and notified by 26th July 2013.
We reserve the right to feature photographs, names and locations of winners in future promotions. The prize is non-transferable. Those involved in the promotion and execution of the draw, employees and their relatives are not eligible for entry. The prize draw is only open to UK residents, excludes Northern Ireland. The judge's decision is final and no correspondence will be entered into. Entry is deemed acceptance of these rules.
What are your '20% discount & free standard delivery on your first order' offer code Terms and Conditions?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘20% discount & free standard delivery on your first order’ offer code are as follows:
- 20% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 20% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer includes one free Standard Delivery charge (usual charge £3.99)
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount and free delivery code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘20% discount off your first order’ offer code are as follows:
- 20% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 20% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘25% discount off your first order’ offer code are as follows:
- 25% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 25% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘15% discount off your first order’ offer code are as follows:
- 15% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 15% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?Submit your survey by the closing date of 30th September 2012 and you will automatically be entered into a prize draw for your chance to win £100 to be spent on the Swimwear365 website. Entrants must be 18 or over. The winner will be chosen at random and notified by 14th October 2012.
We reserve the right to feature photographs, names and locations of winners in future promotions. The prize is non-transferable. Those involved in the promotion and execution of the draw, employees and their relatives are not eligible for entry. The prize draw is only open to UK residents, excludes Northern Ireland. The judge's decision is final and no correspondence will be entered into. Entry is deemed acceptance of these rules.
What are your '20% discount off your next order' offer code Terms and Conditions?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘20% discount on your next order’ offer code are as follows:
- 20% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 20% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘£20 off your next order’ offer code are as follows:
- £20 discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- £20 discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?- You must supply a valid email address for each friend.
- Your email address must be the same one that is registered to your Swimwear365 account.
- Your friends email address must be the same one they will register to their new Swimwear365 account.
- Your friend(s) must not currently be registered as a customer with Swimwear365 (although they can be subscribed to our email newsletters) as the offer code will be valid for their first order only.
- If your friend is recommended by more than one Swimwear365 customer, only the first customer to recommend them will be eligible for the reward.
- The offer code issued for yours and your friends 20% offers will have an expiry date, please see subsequent individual email for details.
- Your friend must place their first order to the value of £30 or more to qualify for the 20% discount. At least one item of their order must be kept, paid for and not returned for you to receive your discount offer.
- Discount offer excludes electrical and Sale items, delivery charges, insurance products and extended warranties.
- The relevant offer code must be quoted at time of order as we cannot apply offers without the code or add them to your order at a later date.
- Offer codes can only be used once and cannot be used in conjunction with any other offer. If you receive multiple offer codes for introducing more than one friend, each code must be used against a separate order.
- All orders are subject to status.
Further Terms and Conditions for the use of offer codes and discounts can be found here
What are your Terms and Conditions for the use of Offer Codes and Discounts?Teletext Holidays in association with Swimwear365 March 2013 promotion. Prize consists of: 7 nights half board for 2 adults at the 5* Cleopatra Luxury Resort, Sharm el Sheikh, Egypt (includes baggage and shuttle transfers) PLUS £500 to spend at Swimwear365.
1. To enter, participants must submit their contact details via the Swimwear365 site or alternatively via the Swimwear365 Facebook page. Participants who enter via the Facebook page will also be entered into a bonus prize to win 1 of 5 Swimwear365 goody bags worth £50 if they refer at least 2 of their friends to enter the Holiday Prize Draw.
2. Teletext does not sell or share your data with any other company. However for the prize winners only, we may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf.
3. This 7 nights, 5* Holiday to Sharm el Sheik, Egypt must be taken by 1st July 2013.
4. Departures during bank holidays and School holidays such as term breaks and half terms are excluded.
5. There will be one winner of the holiday prize. The prize is for 2 adults, for 7 nights at the 5* Cleopatra Luxury Resort, Sharm el Sheikh, Egypt on a Half board basis and return flights. In addition, a Swimwear365 account will be set up with a £500 credit balance for the winner only. There will also be 5 winners of Swimwear365 goody bags as bonus prizes.
6. Spending money, travel insurance, visa information and any other expenses incurred such as telephone calls, laundry, food, drinks (other than any food & drink provided for on a half board basis), and tips etc are not included and are the responsibility of the prize winner to settle.
7. Flights will depart from any UK airport and are subject to availability.
8. The selected winner will be put in contact with the tour operator for this holiday to arrange dates.
9. The closing date is Friday 15th March 2013. The draw will take place on Monday 18th March 2013. The winner will be randomly selected from all valid entries and will be formally notified (by email or telephone) within 28 days of the closing date.
10. Entrants must be at least 18 years of age and be a resident of the UK (excludes Northern Ireland) to enter this prize draw. Entrants must also hold a valid UK passport.
11. The prize draw is not open to employees associated with Teletext Limited or Swimwear365, and their associated companies or their families.
12. This prize is non-transferrable and must be claimed and taken by the prize winner only.
13. There are no cash alternatives or alternative prizes available.
14. In the event of the advertised holiday prize being unavailable, Teletext Ltd reserves the right to offer an alternative prize or prizes of equal or greater value.
15. The main winner of the holiday prize must respond within 14 days of being notified to claim their prize.
16. The decision of Teletext and Swimwear365 is final and no correspondence will be entered into.
17. Prize draw winners may be required to take part in or co-operate with publicity.
18. Use of false name or addresses, for example, a name by which the entrant is not usually known, will disqualify them from receiving any prize. Teletext Ltd and Swimwear365 reserve the right to oblige any potential winner to provide documentary proof of their identity and age and address as directed by Teletext or Swimwear365 before such person may claim their prize. In certain circumstances, Teletext and/or Swimwear365 shall, at their discretion, require any person to present themselves in person supported by such documentation for identification purposes (we will reimburse all reasonable travel costs incurred) prior to releasing the prize.
19. This prize is supplied by Teletext Holidays and Swimwear365.
20. Entrants may only enter this prize draw once. No order is necessary.
21. These rules are governed by English law.
22. The promoters of the prize draw are: Teletext Holidays, 9th Floor, Holborn Tower, 137-144 High Holborn, London, WC1V 6PW, and Swimwear365 (a trading name of Freemans PLC), 66-70 Vicar Lane, Little Germany, Bradford, BD99 2XG.
What are your 'Cruise Holidays Prize Draw' Terms and Conditions?
Prize Draw Terms & Conditions: Cruise Holidays UK in association with Swimwear365 March 2013 promotion.
Prize consists of 7 Night Mediterranean Fly Cruise for 2 adults onboard the luxury cruiseliner MSC Splendida on a full board basis (includes flight transfers from London GW / HR Airport).
1. To enter, participants must place an order to the value of £30 or more at Swimwear365.co.uk and enter the appropriate offer code at the checkout to be entered into the prize draw. The code will also deduct £5 off your order.
2. The offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed. If you cancel an order whilst using the offer code, the code will cease to apply to any subsequent orders.
3. The prize is for a 7 Night Mediterranean Fly Cruise for 2 adults, departing from Barcelona on 4th November 2013, with no choice of dates.
4. The prize is based on a maximum of 2 adults and is for an Inside Cabin only (1 room for 2 people). The Cruise Itinerary is as follows:
| DATE |
Location |
Arrive |
Depart |
| 4/11/2013 |
Barcelona |
|
18:00 |
| 5/11/2013 |
Valencia |
8:00 |
19:00 |
| 6/11/2013 |
At Sea |
|
|
| 7/11/2013 |
La Goulette |
7:00 |
14:00 |
| 8/11/2013 |
Civitavecchia (for Rome) |
9:00 |
19:30 |
| 9/11/2013 |
Genoa |
9:00 |
18:00 |
| 10/11/2013 |
Marseille |
8:00 |
18:00 |
| 11/11/2013 |
Barcelona |
9:00 |
|
5. The prize is on a full board basis, however, dining in any of the speciality restaurants will be at the prizewinners own cost. Drinks are extra and will be paid for by the prizewinner (please note 15% gratuities are added to all drink & beverage orders). Any chargeable services the prizewinners purchase on board e.g. spa, treatments, etc, will be paid for by the prizewinners.
6. Any port excursions taken by the prizewinners is at the prizewinners own cost. In addition, any spending money, travel insurance, visa information and any other expenses incurred such as telephone calls, laundry, etc, are not included in the prize and are the responsibility of the prizewinner to settle.
7. Please note that guests on MSC are charged a daily service charge per person which is added to the cabin account which needs to be paid by the prizewinner. The exact amount of which will be notified to the winner before they depart.
8. Cruise Holidays UK will arrange flights & transfers for the prizewinners, but it is the prizewinners responsibility getting to/from the airport.
9. Flights will depart from London Gatwick or Heathrow airport and are subject to availability.
10. The closing date is midnight on 1st April 2013. The draw will take place on Thursday 4th April 2013. The winner will be randomly selected from all valid entries and will be formally notified (by email or telephone) within 28 days of the closing date.
11. Entrants must be at least 18 years of age and be a resident of the UK (excludes Northern Ireland) to enter this prize draw. Entrants must also hold a valid UK passport.
12. The prize draw is not open to employees associated with Cruise Holidays UK or Swimwear365, and their associated companies or their families.
13. This prize is transferable and the winner can give it to someone else if they can't claim the prize themselves.
14. There are no cash alternatives or alternative prizes available.
15. In the event of the advertised holiday prize becoming unavailable, Cruise Holidays UK reserves the right to offer an alternative prize or prizes of equal or greater value.
16. The main winner of the holiday prize must respond within 14 days of being notified to claim their prize. If the winner does not respond within 14 days, then we reserve the right to redraw the prize after this time.
17. The decision of Cruise Holidays UK and Swimwear365 is final and no correspondence will be entered into.
18. Prize draw winners may be required to take part in or co-operate with publicity.
19. These rules are governed by English law.
20. Use of false name or addresses, for example, a name by which the entrant is not usually known, will disqualify them from receiving any prize. Cruise Holidays UK and Swimwear365 reserve the right to oblige any potential winner to provide documentary proof of their identity and age and address as directed by Cruise Holidays UK or Swimwear365 before such person may claim their prize. In certain circumstances, Cruise Holidays UK and/or Swimwear365 shall, at their discretion, require any person to present themselves in person supported by such documentation for identification purposes (we will reimburse all reasonable travel costs incurred) prior to releasing the prize.
21. This prize is supplied by Cruise Holidays UK (Trafalgar House, 223 Southampton Road, Portsmouth, PO6 4PY) and Swimwear365 (a trading name of Freemans PLC), 66-70 Vicar Lane, Little Germany, Bradford, BD99 2XG.
What are your '£10 off your next order' offer code Terms and Conditions?
Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘£10 off your next order’ offer code are as follows:
- £10 discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- £10 discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?Swimwear365 will only honour an offer code/discount if it is used in line with our terms and conditions of issue.
Our terms and conditions for ‘15% discount on your next order’ offer code are as follows:
- 15% discount is only applied to the cost of goods sold, it does not apply to delivery charges or any additional fees
- 15% discount is not applied to electricals, sale items or insurance products/extended warranties
- Offer is for single use only and cannot be used in conjunction with any other offer
- Offer code must be entered at time of order as unfortunately we cannot accept codes after orders have been placed
- If you cancel an order whilst using the discount code, the code will cease to apply to any subsequent orders
- The offer code used must be valid and within its live dates
- Additional Terms and Conditions for the use of offer codes can be found here:
What are your Terms and Conditions for the use of Offer Codes and Discounts?
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